Fairness & Transparency

Returns & Right of Withdrawal

We stand for conscious consumption, quality, and responsibility. Should something not be right, you naturally have your statutory rights.

30-Day Return Policy – Conscious & Fair

We voluntarily grant you an extended return policy of 30 days from receipt of your order.

Conditions for a Return

Items in original condition, unused, and unopened
Original packaging and labels present
Proof of purchase (invoice or order confirmation)
Opened or used products are excluded for hygiene reasons

Special Feature of Our Products

Our products are genuine handiwork made from natural raw materials. Differences in color or structure are a sign of true sustainability – and not a reason for complaint.

How to Make a Return

Contact us in advance by email: office@chrambl.com
We will send you all further information
The direct return shipping costs are borne by the customer

Defective or Incorrect Delivery

Please check your order upon receipt. Should anything be damaged or incorrectly delivered, we will naturally take care of it quickly and straightforwardly.

Non-Returnable Items

Opened or used products
Personalized products
Perishable goods
Hazardous goods or flammable materials
Gift vouchers and sale items

Statutory Right of Withdrawal (EU – 14 Days)

You have the statutory right to withdraw from the purchase within 14 days without stating reasons. The prerequisite is that the goods are unopened and in their original condition.